Terms of Service

Welcome to Eternal Star Pets.
These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our site.

About Eternal Star Pets

Eternal Star Pets provides pet memorial products, including but not limited to pet urns, keepsakes, jewelry, and customized memorial items. Our products are intended to honor the memory of beloved pets with dignity and care.

All products are sold for memorial purposes only and are not intended for medical, religious, or ceremonial guarantees beyond personal remembrance.

Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have the consent of a legal guardian

  • You are legally capable of entering into a binding agreement

  • You will use this site in compliance with all applicable laws and regulations

Products & Descriptions

We strive to display our products as accurately as possible. However:

  • Colors, textures, and finishes may vary slightly due to photography, lighting, screen settings, or handcrafted nature

  • Product images are for reference purposes only

  • Measurements and capacities are approximate

Each product is crafted with care, but natural variations in materials (wood, ceramic, metal, stone) are considered part of the design and not defects.

Custom & Personalized Products

Some products may include custom engraving, photo engraving, or other personalization options.

Please note:

  • Custom or personalized items cannot be canceled, returned, or exchanged once production has begun

  • Customers are responsible for ensuring spelling, dates, and uploaded content are accurate

  • Eternal Star Pets is not responsible for errors approved by the customer during the customization process

Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete

  • You are authorized to use the selected payment method

  • Prices are listed in the currency shown at checkout and may change without notice

We reserve the right to refuse or cancel orders for reasons including but not limited to product availability, pricing errors, or suspected fraud.

Shipping & Delivery

Delivery times provided are estimates and may vary depending on destination, customs clearance, and carrier conditions.

Eternal Star Pets is not responsible for delays caused by:

  • Customs inspections

  • Incorrect shipping information provided by the customer

  • Carrier disruptions beyond our control

Risk of loss passes to the customer once the order is handed to the carrier.

Returns & Refunds

Return eligibility depends on the product type:

  • Custom or personalized items are final sale and non-refundable

  • Non-custom items may be eligible for return under specific conditions outlined in our Return Policy

Returned items must be unused, undamaged, and in original packaging. Shipping costs are non-refundable unless the return is due to our error.

Use of the Website

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with site security or functionality

  • Copy, reproduce, or exploit website content without permission

All content on this website, including text, images, designs, logos, and trademarks, is the property of Eternal Star Pets and may not be used without written consent.

Intellectual Property

All intellectual property rights related to Eternal Star Pets, including product designs, branding, photography, and written content, are owned by or licensed to us.

Unauthorized use may result in legal action.

Emotional & Personal Nature Disclaimer

Our products are created with empathy and care; however:

  • Eternal Star Pets does not provide emotional, psychological, or grief counseling services

  • Individual emotional responses may vary

  • Our products are intended to support remembrance, not replace professional support

Limitation of Liability

To the fullest extent permitted by law:

Eternal Star Pets shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, including emotional distress, loss of data, or delays beyond our control.

Indemnification

You agree to indemnify and hold Eternal Star Pets harmless from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page. Continued use of the site constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed and interpreted in accordance with applicable laws, without regard to conflict of law principles.

Contact Us

If you have questions about these Terms, please contact us:

Eternal Star Pets
Email: Eternalstarpets@gmail.com